Privacy Policy

Attsure MGA Pty Ltd (ABN 58 690 355 321) and Attsure Licensee Pty Ltd (ABN 50 690 400 634, AFSL 700242) (together, “Attsure”, “we”, “us” or “our”) are committed to protecting the privacy of personal information we collect.

This Privacy Policy explains how we collect, use, disclose and store personal information in connection with www.attsure.com.au and our wholesale general insurance services. It is prepared to meet Australian Privacy Principle (APP) 1 under the Privacy Act 1988 (Cth). We handle personal information in accordance with the APPs. If, in a particular case, an Attsure entity is not an APP entity, we still choose to apply this Policy.

Privacy Officer and contact details

The Privacy Officer is a role (not a named individual). Contact:

• Privacy Officer, Attsure
• Level 1, Unit 5, 88 Brandl Street, Eight Mile Plains, QLD 4113
• Email: enquiries@attsure.com.au
• Phone: 0485 054 242
• Privacy complaints: complaints@attsure.com.au

Kinds of personal information we collect and hold

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. Sensitive information includes (among other things) health information, criminal record information, and certain membership and belief information.

Depending on how you deal with us, we may collect and hold:

• contact and identity details (such as name, job title, business name, address, email and telephone number);
• information needed to quote, underwrite, bind, administer or renew general insurance, including information in proposals, schedules and related documents;
• payment and billing related information (other than full card details where a payment provider collects those details directly);
• claims related information;
• website and communications data (such as IP address, device and browser information, pages viewed, and the content of emails or forms you send us); and
• other information you choose to provide.

We do not provide consumer credit. We are not a credit provider for the purposes of Part IIIA of the Privacy Act, and we do not disclose your information to credit reporting bodies for consumer credit reporting purposes.

How we collect personal information

We collect personal information in a number of ways, including directly from you via our website, telephone or email. Where practicable, we collect personal information from the individual concerned. Sometimes we collect it indirectly (for example from your insurance broker or co-insureds).

If you provide personal information about another person, you represent to us that you have authority to do so, and that you have made that person aware of the matters in this Policy (including the types of third parties we may disclose information to, the purposes of use, and how they can access it). If the information is sensitive information, we rely on you to have obtained their consent. If you have not done, or will not do, these things, you must tell us before you provide the information.

Purposes of collection, holding, use and disclosure

We collect, hold, use and disclose personal and sensitive information for purposes including:

• deciding whether to issue a policy;
• determining the terms and conditions of a policy;
• compiling data to help develop and identify other products and services that may interest clients;
• handling claims;
• preventing and detecting fraud, including providing information to relevant authorities;
• performing administrative functions, complying with legal and regulatory obligations, and dealing with complaints; and
• where we have your consent or another lawful basis, providing information about products or services that we believe may be of interest, in accordance with any marketing preferences you communicate to us.

You can choose not to provide some or all personal information we request, but that may affect our ability to provide cover, administer insurance, or handle a claim.

Who we disclose personal information to

Where relevant, we may disclose personal information to:

• the insurers we act for, and their related entities and claims managers;
• insurance brokers and other intermediaries acting for you or introducing business to us;
• reinsurers and reinsurance brokers;
• service providers who support our operations, including our policy administration system provider and payment providers;
• loss adjusters, investigators, lawyers and other professional advisers;
• fraud prevention agencies and, where required or authorised by law, government or regulatory authorities; and
• other parties with your consent or as otherwise permitted by law.

We will take reasonable steps to ensure that third parties that handle personal information for us do so consistently with applicable privacy requirements.

You may also wish to read the privacy policy of the insurer named in your policy documents.

Overseas disclosure

Personal information may be disclosed to recipients located outside Australia. That may include insurers, reinsurers, brokers or service providers in the Asia-Pacific region, New Zealand, the United Kingdom, the European Union, the United States or other regions where those parties operate. Where we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to that information, unless an exception under the Privacy Act applies.

How we hold and secure personal information

We hold personal information in electronic systems and, where needed, in hard copy. We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Access and correction

You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer using the details above. We will respond in accordance with the APPs. If we refuse a request, we will tell you why (unless it is unreasonable to do so) and how you can complain.

Privacy complaints

If you have a privacy complaint, please contact the Privacy Officer in the first instance at complaints@attsure.com.au or at the postal address above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies and similar technologies

Our website may use cookies and similar technologies.

• Essential cookies help the site operate securely and reliably (for example to keep a session active or remember basic settings).
• Analytics cookies help us understand how the site is used so we can improve it (for example pages visited and approximate location derived from IP address).

You can usually control or delete cookies through your browser settings. If you block all cookies, some parts of the site may not work properly. We do not use cookies to provide consumer credit or credit scores.

Direct marketing and the Spam Act 2003

Where we send commercial electronic messages (such as marketing emails), we will do so only with your consent (express consent, or inferred consent where the Spam Act allows), identify Attsure as the sender with accurate contact details, and include a functional unsubscribe facility. We will process unsubscribe requests promptly and, in any event, within the timeframe required by the Spam Act (currently five working days). You may opt out of marketing at any time by using the unsubscribe link in a message or by emailing enquiries@attsure.com.au.

Changes

We may update this Privacy Policy from time to time by publishing a revised version on this page. The revised version takes effect when published, unless stated otherwise.