Martello Law handles claims on Attsure policies, and you and your client can follow each one in the portal.
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Attsure PI and IT Liability policies include up to one hour of free legal advice from Martello Law on a matter that may become a claim, and the excess does not apply.
Your client speaks directly with Martello Law to get their legal position straight while there is still a chance to stop the matter becoming a claim. Included on Professional Indemnity and IT Liability wordings only.
A complaint, a demand, a deposit dispute, or a letter that needs a careful reply.
Two matters Martello Law has already helped insureds with, of the kind a broker will recognise.
A real estate agency was holding a buyer's deposit. The buyer wanted out, alleging they had been misled by the advertising. The vendor refused to return the funds. Legislation stopped the agency releasing the money without matching instructions from both parties. Martello Law prepared correspondence for the agency to send to both sides, setting out the position on the deposit and answering the misleading-conduct allegations, before a claim was made.
A building and pest inspector was facing a potential claimant over concerns about an inspection. Martello Law helped the insured respond, including explaining how the relevant Australian Standards operate and what a pre-purchase inspection is able to cover. The matter was resolved at that point, before any claim was made.
Insureds reach Martello Law on +61 7 3222 9402 for any matter that may give rise to a claim under the policy.
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A specialist financial lines and liability law firm, with offices in Brisbane, Sydney and Melbourne.
Martello Law's solicitor and claims administration costs sit inside the model, outside the insured's excess, so an unmeritorious claim can be defended properly. That protects reputation and claims history.
Martello Law specialises in professional indemnity, general liability, IT liability and related financial lines, the same classes Attsure writes.
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Lodge a claim or circumstance on the policy, then follow it as it moves.
Notify a claim or circumstance through the portal, on the policy it relates to.
The placing broker and the insured each see the same matter, so everyone works from the same picture.
The placing broker is told about material developments on claims they placed.
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These are the positions we put in writing before any claim comes in. There are no response times here yet: we will add them once there is enough claims history to measure them honestly.
When a claim is notified, nobody should be left guessing who has the file or how the wording is being applied.
Intake asks for what Martello Law needs to start, and nothing extra.
A claim is judged against the policy wording. If the policy does not respond, the explanation points to the terms that apply.
When a claim is accepted, declined or needs more information, the reasons are put in writing and tied to the wording. The broker and the client get the reason with the decision.
Clear documents at placement prevent surprises at claim time.
Policies, schedules, and wordings are written in plain English wherever the subject matter allows, with defined terms used consistently.
Attsure provides cover summaries alongside the policy so the client can see what is covered, what is not, and how to avoid the situations that lead to a loss or a claim.